“Can you read me your card number?”
The question that loses the sale. Without seeing the screen, support is guesswork, and customers rightly won’t share their details.
Live in minutes. No IT project required.
Simple enough for your Head of CX to explain in three sentences. Light enough that your developers won’t notice it’s there.
Drop in a script tag
One line on your site, just before the closing body tag. Card, password and OTP fields are masked out of the box.
Customers stay in control
Nothing is shared until they tap Allow. Sensitive fields are hidden in their browser before any data is sent.
Resolve in real time
Your agent sees what the customer sees, circles the right field, and gets them over the line on the first call.
Their page, live. Their card number, never.
Your agent sees the customer’s real page mirrored in real time — not a blurry video. Sensitive fields arrive already masked. See the AI agent and every tool →
Masked on her device. The card number is replaced before it ever leaves Thandi’s browser.
Point and draw. Circle the button she’s looking for — it appears on her screen instantly.
Control only on request. Clicking or typing for her needs a second, separate Allow.
Sensitive data never leaves the customer’s device.
Screen sharing sends everything and hopes the agent looks away. Bona removes sensitive data before it leaves the browser, so there is nothing to store, leak or explain.
Built for the moments people give up.
Wherever a form is long, money is involved, or one wrong click sends a customer to your competitor.
See both sides for yourself.
Open the demo shop as the customer, and the agent console in another browser or private window. Type a card number and watch it arrive as dots.
Ready now? Start your free trial
Why not just share a screen?
Screen sharing shows everything. Enterprise co-browsing takes months and is priced in dollars. Bona gives you the privacy of one and the speed of the other.
Simple pricing, in rand.
Pay for seats in use, not for people. No setup fees. See full pricing.
No. Bona runs in the browser on your existing site. There’s no app, extension or meeting link.
No. Sensitive fields are masked on the customer’s own device before anything is sent, so agents only ever see dots.
Because card details, passwords and the fields you mark private are never transmitted, there is far less personal information to collect, store or protect.
Minutes. Add one script tag to your site, and card, password and OTP fields are masked automatically.
Only with a second, separate Allow. Viewing and control are always two different decisions for the customer.
Yes. On a call, the customer reads your agent a 6-digit code. In chat, your agent asks to see their screen, or your own chatbot hands over through our API. Either way, the customer taps Allow.
“What do you see on your screen right now?”
Give your team eyes on the problem — and keep your customers’ details where they belong.
From R249 per seat a month · 100+ agents? Volume pricing