Guide your customers live.
Close more deals. Never see sensitive data.
The instant live-support layer for your website. Help customers breeze through complex signups, onboarding, and checkouts in real time — while sensitive info like card numbers and passwords stay hidden on their device.
“Can your support agents actually see what your customer is struggling with?”
Right now, when a customer gets stuck on your website, support is flying blind.
Live in minutes. No heavy IT projects required.
Simple enough for your customer support leads to run from day one. Light enough that your developers won’t notice it’s there.
Drop in a script tag
One line on your site, right before the closing body tag. Card, password, and one-time-code fields are masked automatically.
Customers stay in control
Nothing is shared until the customer taps “Allow.” Sensitive fields are locked down in their browser before any data is sent.
Resolve in real time
Your agent sees what the customer sees, points to the right field, and gets them over the line on the first call.
Their page, live. Their sensitive data, never.
Your agent sees the customer’s real page mirrored in real time — not a blurry video. Sensitive fields arrive already masked so your team can guide without risk. See the AI agent and every tool →
Masked on her device. The card number is replaced before it ever leaves Thandi’s browser.
Point and draw. Circle the button she’s looking for — it appears on her screen instantly.
Control only on request. Clicking or typing for her needs a second, separate Allow.
Sensitive data never leaves the customer’s device.
Screen sharing sends everything and hopes the agent looks away. Bona removes sensitive data before it leaves the browser, meaning there is nothing to store, leak, or explain.
Built for every moment a customer gets stuck online.
Wherever a form is long, verification is tricky, money is involved, or one wrong click sends a customer straight to your competitor.
Turn stuck carts into paid orders.
Stop cart abandonment at the payment step by helping customers clear delivery or voucher hiccups live.
Frictionless onboarding & KYC.
Guide users smoothly through multi-step account creation, KYC checks, and application forms without drop-offs.
Plan upgrades and billing changes, sorted live.
Help users navigate complex subscription upgrades, billing updates, and account configurations safely.
See both sides for yourself.
Open the demo shop as the customer, and the agent console in another browser or private window. Type a card number and watch it arrive as dots.
Ready now? Start your free trial
Why not just share a screen?
Screen sharing shows everything. Enterprise co-browsing takes months and is priced in dollars. Bona gives you the privacy of one and the speed of the other.
Simple pricing, in rand.
Pay for seats in use, not for people. No setup fees. See full pricing.
No. Bona runs in the browser on your existing site. There’s no app, extension or meeting link.
No. Sensitive fields are masked on the customer’s own device before anything is sent, so agents only ever see dots.
Because card details, passwords and the fields you mark private are never transmitted, there is far less personal information to collect, store or protect.
Minutes. Add one script tag to your site, and card, password and OTP fields are masked automatically.
Only with a second, separate Allow. Viewing and control are always two different decisions for the customer.
Yes. On a call, the customer reads your agent a 6-digit code. In chat, your agent asks to see their screen, or your own chatbot hands over through our API. Either way, the customer taps Allow.
“What do you see on your screen right now?”
Give your team eyes on the problem — and keep your customers’ details where they belong.
From R249 per seat a month · 100+ agents? Enterprise