bna
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AGENT TOOLS

Everything you’d do sitting next to them.

Fewer screenshots over WhatsApp. Fewer “the blue button, no, the other one”. Your agents guide, and customers stay in charge.

Start free trial →Try the live demo
Promo code
Lerato
Point and draw
Allow support to control this page?Not nowAllow control
Remote control, with a second yes
/cart↓/checkout↓/done
Sessions follow the customer
Delivery address12 Jacaranda Street, Pretoria12 Jacaranda Street, Pretoria
A live page, not a video
01 · Point and draw

Point at it. Circle it. Done.

A laser dot and a pen for “click here, not there”. The customer sees your pointer and drawings on their own page. No extra permission needed.

Laser pointerPenClear drawings
umoya.example/checkout
Promo code
Enter code
Apply
Continue to payment
Lerato
⌖✎
02 · Remote control

Remote control, with a second yes.

Ask to control and the customer gets a separate prompt. You can click and type for them, never into protected fields, and they can stop you at any moment.

Separate consentProtected fields lockedStop any time
Allow support to control this page? The agent will be able to click, type and scroll on this page for you. You can take back control at any time. Protected fields stay locked Not nowAllow control
a separate yes
03 · Sessions follow

Sessions follow the customer.

Cart to checkout to confirmation. When the customer moves to another page of your site in the same tab, the session follows without asking them again.

Multi-pageSame tabNo re-prompting
✓/cartJoined
✓/checkoutFollowed
●/doneLive now
umoya.example/done
✓
Order confirmedTrail runner, size 7 · R1 249,00
Same session, same tab. No new prompt.
04 · A live page

A live page, not a video.

The real page is rebuilt in your browser, so text stays crisp and every scroll and keystroke shows up as it happens.

Rebuilt, not streamedCrisp textReal-time
VIDEO STREAM
Delivery address12 Jacaranda Street, Pretoria
Laggy, blurry, pixelated.
BONA
Delivery address12 Jacaranda Street, PretoriaHatfield|
Crisp text. Every keystroke, live.
AI AND CHAT

Chat, an AI agent, and the tools around them.

All of it is live today, and all of it is in your free trial.

LIVEAI use is always disclosed to your customer

An AI agent that knows when to hand over.

It answers in chat. If the customer lets it see the page, with every private field still masked, it points at the right spot and suggests the next click. When it gets stuck, a person takes over the same live session, with the AI’s handover note.

1
The AI agent answersIn chat, pointing at the page. Labelled as AI.
2
It gets stuckAn edge case, an upset customer, a judgement call.
3
A person takes the same sessionSame live page, plus the AI’s handover note.
Umoya supportLIVE
Bona assistantAI
I can see your checkout. Tap Use saved address just above the form.
Thandi
It says my card was declined twice and I don’t know why.
Bona assistantAI
Let me bring in someone who can check that for you.
HANDOVER NOTECard declined twice at /checkout. Address confirmed. Customer is calm but in a hurry.
LLerato joined the same live session
Need a hand with checkout?
Chat with the Bona dotLIVE
Typing indicators, canned replies, ratings, tags, proactive nudges and agent alerts. Saved transcripts if you switch them on.
Your support code
482913
6-digit support codesLIVE
A customer on the phone reads a code to your agent, and the session connects.
Your bot
+ transcript →L
Your chatbot hands overLIVE
Your own bot passes the customer to a person with its transcript attached, from your site or WhatsApp through our API.
Widgetumoya.example
Team8 agents
Admin dashboardLIVE
Sites and allowed domains, your widget’s colours and avatar, team invites and billing in one place.
14:02Lerato viewed #4821
14:09Sipho viewed #4822
14:15Lerato ended #4821
Audit logLIVE
A record of who viewed which session, and when. The answer your auditor asks for.
CampaignSpring sale
DeviceMobile
CountrySouth Africa
Visitor insightsLIVE
Where your chat and share visitors came from: campaign, country, device and pages viewed. No IP addresses stored.
COMING NEXT VoiceScreen sharing polished for phonesSingle sign-on
INSTALL

One line. Then you’re live.

If you can paste a line into your site template, you can install Bona. No build step and no plugin to maintain. Customers see the Bona dot, in your colours. Nothing is captured until they choose to share and click Allow.

✓Paste it just before </body> on the pages you support.
✓Passwords, card numbers and one-time codes are masked out of the box. Mark any other field you want kept private.
✓Customers use their normal browser. Nothing to download.
yes, that’s the whole install
index.html
46 <!-- your page -->
47 </main>
48
49 <script src="bona.js"
50 data-bona-site="YOUR_SITE_ID" async></script>
51</body>
Bona is live · card, password and OTP fields masked

Stop asking “what do you see on your screen?”

Add one tag to your site and take your next support chat or call looking at the same page as your customer.

Start free trial →Try the live demo
14-day free trial, no card needed · 100+ agents? Talk to us