SECURITY & PRIVACY
Private by construction, not by promise.
Ordinary screen sharing sends everything and hopes the agent looks away. Bona hides sensitive fields on the customer’s own device, before a single byte is sent, so those values never exist on the agent’s side to leak, log or screenshot.
what the customer types
what your agent sees
Architecture
Where the page actually goes.
Straight from one browser to the other. The hidden fields are already gone before it leaves.
MASKING HAPPENS HERE1Customer’s browserMasks passwords, card numbers, one-time codes and your marked fields, right here.
2End-to-end encryptedPeer-to-peer, browser to browser. An encrypted relay steps in only if a firewall requires it.
3Your agent’s browserRebuilds the real page, crisp, with the hidden fields still hidden.
And Bona’s servers? They only connect the two sides. They never see the page.
Built in
Three rules the product never breaks.
01Consent firstNothing on the page is captured until the visitor chooses to share their screen and clicks Allow.
02Masked on the devicePasswords, card numbers and one-time codes by default, plus any field your business marks as private.
03Control needs a second yesRemote control has its own Allow, never types into protected fields, and stops the moment the customer says so.
POPIA
When your information officer asks what an agent can see, the answer fits in one sentence.
“
The customer’s page, minus every field masked on their device.
What our servers see
Our servers only connect the two sides, so there is less personal information for anyone to hold, including us.
ONLY WHAT’S NEEDED TO ROUTE THE SESSION
The page address and title
Any visitor name or email your site chooses to pass
NEVER
The page itself
Anything typed into masked fields
Stop asking “what do you see on your screen?”
Add one tag to your site and take your next support chat or call looking at the same page as your customer.
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